Sestek Voice AI vs NovaForge Voice AI

Kendi LLM'ini Getir (BYO-LLM)

“Offers a variety of providers (OpenAI, Azure OpenAI, AWS Bedrock, Google Gemini, SESTEK)”

Kendi LLM'ini Getir (BYO-LLM)

Lokal / Self-hosted Model

“Advanced security technologies for both cloud and on-prem infrastructures”

Lokal / Self-hosted Model

“no data is transferred to third-party AI models”

Gürültü Dayanıklılığı

“The gate makes speech onset more robust in noisy environments and helps prevent noise-triggered barge-in.”

Gürültü Dayanıklılığı

Native Türkçe

“English, French, Turkish, Latvian, Russian, Spanish, Dutch, German, Urdu, Arabic, and Italian.”

Native Türkçe

“Turkish, English, and more. Natural, fluent, accent-free.”

Yöresel Aksan Toleransı

“Accent Coverage in a Single Model: Multiple accents of the same language can be handled within one model, reducing operational complexity and eliminating the need to manage separate accent-specific models.”

Yöresel Aksan Toleransı

Görüşme İçi Dil Değiştirme

“SemiColon separated, list of languages for language detection service to treat as candidates. If left empty, all the known languages by the service will be evaluated. It is good practice to provide a list with only the possible languages if you have a limited target audience. This increases detection correctness. eg. tr-TR;en-US”

Görüşme İçi Dil Değiştirme

“Auto language detect”

Özel Sözlük / Telaffuz

“SESTEK SR allows you to customize how specific words appear in transcription output - without retraining the language model. By providing a pronunciation list in your HTTP request, you can map recognized speech to your preferred text output. This is especially useful for foreign words, brand names, and domain-specific terminology that the base model may transcribe inconsistently.”

Söz Kesme (Interruption)

“Barge-In occurs when a the connected VAD node detects speech. If a Speech Started is received during a merge, the merge stops, and only the streaming audio source is outputted.”

Söz Kesme (Interruption)

Canlı Temsilciye Aktarım

“When a request requires human judgment or cannot be completed autonomously, the conversation is transferred to a live agent with full context and relevant system outputs.”

Canlı Temsilciye Aktarım

“AI doesn't solve everything. Creates in-system notifications when needed.”

Outbound Arama / Kampanya

“Outbound calling for proactive customer engagement”

Outbound Arama / Kampanya

“Inbound & Outbound Calls”

Telesekreter Algılama (AMD)

Bilgi Tabanı / RAG

“RAG-based knowledge access with support for structured and scanned documents”

Bilgi Tabanı / RAG

Fonksiyon Çağırma / API Aksiyonları

“No-code customization with the ability to add tools (e.g., HTTP Request, Action Flow) for easy API integration”

Fonksiyon Çağırma / API Aksiyonları

Otomatik Görüşme Özeti

“On-demand conversation summaries — generate concise summaries of completed conversations anytime for CRM logging, post-call review, or quality assurance.”

Otomatik Görüşme Özeti

Duygu / Niyet Analizi

“Analyze conversation sentiment in real-time to understand customer satisfaction and emotional state”

Guardrail / Konu Sınırlama

“Comprehensive AI safety controls for both customer inputs and model outputs — detect prompt injection, enforce content moderation, mask PII, ensure brand compliance, and block harmful outputs.”

Guardrail / Konu Sınırlama

SIP Trunk Desteği

“This deployment model enables customers to integrate their voice infrastructure with Sestek AI Agents (Cloud) by establishing a SIP trunk from their telephony platform to the Sestek Cloud SBC.”

BYOC (Kendi Operatörünü Getir)

“In this architecture, the customer's PBX, IP-PBX, Enterprise Session Border Controller (SBC), Unified Communications platform, or SIP gateway establishes a SIP trunk to a dedicated SBC hosted within the Sestek cloud.”

WebRTC / Tarayıcıdan Arama

Türkiye PSTN / Numara

“The customer telephony must supports SIP trunking.”

Türkiye PSTN / Numara

“Calls candidates. Calls customers. Answers when employees call.”

Santral / CCaaS Entegrasyonları

“Global Brands Trusting SESTEK Technologies”

WhatsApp

“Built on a hybrid NLP + LLM architecture, they combine the reliability of intent-driven systems with the flexibility of generative AI, deployed to voice, chat, SMS, WhatsApp, and other digital channels.”

WhatsApp

Web Sesli Asistan Widget'ı

“Azure Web-Chat Plugin”

SMS / Metin Takibi

“Built on a hybrid NLP + LLM architecture, they combine the reliability of intent-driven systems with the flexibility of generative AI, deployed to voice, chat, SMS, WhatsApp, and other digital channels.”

SMS / Metin Takibi

REST API

“The following integration methods used to connect Knovvu Virtual Agent with telephony systems rely on the Knovvu VA Synchronized API, which enables bidirectional communication between the virtual agent and external telephony services.”

Webhook / Olay Akışı

“Workflow automation triggered after conversations — auto-update CRM, create tickets, send surveys, trigger webhooks, and execute post-call processing without manual intervention”

SDK Dilleri

“React Native Sestek Webchat Plugin”

Test / Sandbox Ortamı

“Built-in simulator lets you test both chat and IVR experiences directly in the design screen before deployment.”

No-Code Akış Tasarımcısı

“Users simply describe the desired flow, and the virtual agent presents it automatically”

No-Code Akış Tasarımcısı

Hazır Senaryo Şablonları

“Virtual Agents come with pre-built and ready-to-go integrations for different industry verticals.”

Takvim Entegrasyonu (Randevu)

“Agents can take actions beyond generating responses, including updating records, initiating transactions, scheduling appointments, and triggering workflows in connected systems.”

KVKK Uyum Beyanı

“Sestek kişisel verileri KVKK ve ilgili ikincil mevzuatlarda öngörülen usul ve esaslara uygun olarak işlemektedir.”

KVKK Uyum Beyanı

“KVKK & BDDK Compliant”

GDPR Uyumu

“We emphasize compliance with data protection laws globally, tailoring our approach to each customer's location.”

GDPR Uyumu

“GDPR compliant”

ISO 27001

“We ensure compliance with ISO 27001, establishing an efficient Information Management standard.”

ISO 27001

“GDPR / SOC 2 / ISO 27001”

SOC 2

“SESTEK holds ISO 27001, ISO 9001, and SOC2 Type 2 certifications and undergoes annual audits performed by accredited independent third-party auditors.”

SOC 2

“GDPR / SOC 2 / ISO 27001”

PCI DSS

“PCI DSS Compliant”

Türkiye'de Veri Yerleşimi

“SESTEK SaaS platform is currently hosted in Huawei Cloud Istanbul region.”

Türkiye'de Veri Yerleşimi

“Servers and GPUs are located in Turkey. Data never leaves the country.”

Kurulum Modeli

“Advanced security technologies for both cloud and on-prem infrastructures”

Kurulum Modeli

“Cloud or on-premise — the architecture is flexible.”

PII Maskeleme

“Includes data masking (dynamic, static) before reaching the LLM, ensuring sensitive data protection”

Veri Saklama Kontrolü

“These values are configurable, defaults being 7 days and 250GB.”

SSO / SAML

“Enterprise Single Sign-On via OpenID Connect — integrate with Azure AD for seamless, secure access with existing corporate credentials.”

Rol Bazlı Erişim (RBAC)

“Active Directory integration via secure LDAP/LDAPS — centralized user provisioning, group-based access control, and compliance with enterprise identity governance policies.”

Ses Biyometrisi / Kimlik Doğrulama

“Customers are authenticated using a single voiceprint across all conversational channels, including live agents, IVR systems, chatbots, and mobile applications.”

Uptime SLA

“SESTEK guarantees %99.95 high availability.”

Analitik Panosu

“Application and business dashboards are defined by SESTEK per application.”

Analitik Panosu

Çağrı Kaydı

“Automated daily exports of conversation data and audio recordings — hourly generated reports and audio files with API access for on-demand retrieval.”

Çağrı Kaydı

Canlı İzleme

“Speech Analytics presents real-time sentiment analysis, real-time notifications to supervisors and real-time triggers for API actions.”

Otomatik Çağrı Kalite Skoru (Auto-QA)

“The Agentic Evaluation feature enables automated quality evaluations of agent conversations using an AI Agent Evaluator (AE) powered by large language model (LLM) capabilities.”

Otomatik Çağrı Kalite Skoru (Auto-QA)

Otomasyon / Containment Oranı

“Self-service rate: It measures the percentage of sessions resolved without human agent intervention.”

Türkçe Destek

“konuşma sentezi, konuşma tanıma, doğal dil işleme ve ses biyometrisi”

Halka Açık Dokümantasyon

“Most Read Articles”

Halka Açık Fiyat

“Request a Demo”

Halka Açık Fiyat

“Book a Meeting from Our Calendar”

Ücretsiz Deneme

“Try Our Speech Recognition Accuracy Now >>”

Türkiye Varlığı

“Ayazağa Mahallesi Azerbaycan Caddesi 1B Blok Ofis No:3 B İç kapı No:4 34396 Sarıyer/İstanbul”

Türkiye Varlığı

“Servers and GPUs are located in Turkey. Data never leaves the country.”