Lupitor Voice AI vs Teneo.ai Voice AI

Kendi LLM'ini Getir (BYO-LLM)

“Experience unmatched accuracy, control, and scalability in CCaaS. Your choice, your control, any Generative AI model.”

Lokal / Self-hosted Model

“Speech recognition, synthesis and language models run on your hardware under licence.”

TTS (Ses Sentezi) Motoru

“Teneo integrates with any speech provider to create ultra-realistic, industry-specific voices tailored to your brand.”

Ses Klonlama / Özel Marka Sesi

“Teneo integrates with any speech provider to create ultra-realistic, industry-specific voices tailored to your brand.”

Native Türkçe

“The partnership will deliver solutions including autonomous customer service agents capable of handling complex inquiries in Turkish and English”

Görüşme İçi Dil Değiştirme

“Answers in the language the customer opens with, and switches when they do.”

Görüşme İçi Dil Değiştirme

“They interrupt, change direction, code-switch between languages and use industry-specific terms. Teneo understands them.”

Özel Sözlük / Telaffuz

“We also offer accent-specific localization and libraries using native tools to ensure high performance in every market.”

Söz Kesme (Interruption)

“Customers don't speak in scripts. They interrupt, change direction, code-switch between languages and use industry-specific terms. Teneo understands them.”

Canlı Temsilciye Aktarım

“Anything above the threshold routes to a person with the call intact.”

Canlı Temsilciye Aktarım

“Route tasks, trigger actions, and hand over to humans when needed; while preserving context across systems and channels.”

Outbound Arama / Kampanya

“Contact, negotiation, restructuring and promise-to-pay follow-up — run at full outbound volume, inside the contact rules, the wording rules and the offer matrix that bind you.”

Outbound Arama / Kampanya

“Reduce wait times and enhance customer satisfaction with inbound and outbound calls using voice AI.”

Bilgi Tabanı / RAG

“Upload and link anything from files and documents over to knowledge bases, databases & via API.”

Bilgi Tabanı / RAG

“The advanced RAG technology enables these AI agents to access and utilize vast amounts of enterprise data in real-time, ensuring that responses and decisions are always based on the most current and relevant information available.”

Fonksiyon Çağırma / API Aksiyonları

“Telephony handoff, tool calls and pre/post-call workflows integrate on our side, against your existing APIs.”

Fonksiyon Çağırma / API Aksiyonları

“Define agent goals, control LLM usage, and enable real-time decision-making across multiple tools and models.”

Duygu / Niyet Analizi

“Each turn is scored on live audio and tracked as a trajectory across the call.”

Guardrail / Konu Sınırlama

“Every answer checked against your source of truth before it reaches the customer.”

Guardrail / Konu Sınırlama

“Every response Teneo gives a customer is validated against your business rules and approved knowledge base. No hallucinations. No off-script answers. Full audit trail.”

Santral / CCaaS Entegrasyonları

“Powered by our native Public APIs and the Contact Center Connector Framework (CCCF), integration with CCaaS platforms like Genesys Cloud and Amazon Connect is easier than ever, enabling high-throughput, resilient deployments with streamlined mapping.”

WhatsApp

“Voice, chat, email, SMS and WhatsApp”

SMS / Metin Takibi

“Voice, chat, email, SMS and WhatsApp”

REST API

“Seamlessly integrate Teneo into your platform with stable, versioned APIs for managing the full agent lifecycle; create, update, test, deploy and enable real-time observability, optimization, and smooth upgrades.”

Test / Sandbox Ortamı

“Build and deploy AI agents in minutes with Teneo's low-code, easy to use UI Agent Builder. Reuse goals, skills, and personalities with built-in testing, versioning, and environment controls.”

No-Code Akış Tasarımcısı

“Teneo's Agentic AI approach gives you a native, no-code environment to create flexible, goal-driven AI Agents.”

Hazır Senaryo Şablonları

“Drag-and-drop flows, templates, and reusable nodes speed up delivery without limiting advanced teams.”

KVKK Uyum Beyanı

“Recording notice, retention period and data subject rights configured per jurisdiction and per site, in line with KVKK and GDPR.”

GDPR Uyumu

“Recording notice, retention period and data subject rights configured per jurisdiction and per site, in line with KVKK and GDPR.”

GDPR Uyumu

“Teneo is GDPR, EU AI Act and alike legislation compliant with regard to data protection.”

ISO 27001

“Our entire organization is ISO 27001 certified, and our certificate and annex scope is available below.”

SOC 2

“Teneo SaaS delivery is covered by our SOC 2 Type I and II report for the common Trust Service Principle: Security.”

Kurulum Modeli

“Frontier models licensed and installed inside your own walls. Live in one to three months.”

Kurulum Modeli

“Deployments can be on-premise, in a private cloud, or within a secure SaaS environment.”

PII Maskeleme

“Protect your enterprise against prompt injection and data leaks with Teneo's built-in PII detection, redaction, and LLM safety controls; keeping your AI secure and compliant.”

Veri Saklama Kontrolü

“Recording notice, retention period and data subject rights configured per jurisdiction and per site, in line with KVKK and GDPR.”

Veri Saklama Kontrolü

“Control Data Retention times, export the data where you see fit and even deploy your own Client-Managed encryption of Dialogue Data.”

Rol Bazlı Erişim (RBAC)

“Teneo Voice AI uses enterprise-grade encryption, supports role-based access control (RBAC), and complies with standards like ISO 27001, EU AI Act, and GDPR.”

Denetim Kayıtları (Audit Log)

“Every word, decision and tool call written to an immutable record — exportable in the format your compliance team already reviews.”

Denetim Kayıtları (Audit Log)

“No hallucinations. No off-script answers. Full audit trail.”

Analitik Panosu

“Track live activity, conversations, and sentiment in real time, whether the agent handled the call or a person did.”

Analitik Panosu

“Gain clear visibility into active LLMs, personalities, and goals for easier management and optimization.”

Çağrı Kaydı

“Every attempt recorded and transcribed”

Canlı İzleme

“Watches over all calls in real time and raises the two calls out of forty thousand that have the potential to go wrong .”

Otomatik Çağrı Kalite Skoru (Auto-QA)

“Every call is scored against criteria your team defines, with weighting set per agent.”

Otomasyon / Containment Oranı

“Success is measured using KPIs like call containment rate, cost per call, average handle time, CSAT, and first call resolution.”

Türkçe Destek

“all delivered through Vodafone's reliable infrastructure with local support and implementation services”

Halka Açık Dokümantasyon

“If you don't have access yet, fill out this form and our team will review your request.”

Profesyonel Hizmet / Çözüm Mühendisliği

“Lupitor engineers build, integrate and optimize agents on your exact workflows, inside your stack.”

Profesyonel Hizmet / Çözüm Mühendisliği

“Custom AI agent built by Teneo's experts”

Ücretsiz Deneme

“Be among the first to try Teneo 8, the next generation of Agentic AI. For a limited time, we're offering select organizations a complimentary proof of concept.”

Türkiye Varlığı

“Turkish enterprises will gain access to Teneo's conversational IVR, AI agent orchestration, multilingual voice automation, and enterprise-grade governance features, all delivered through Vodafone's reliable infrastructure with local support and implementation services.”

Türkiye Referansları

“Chief Customer Officer, Pronet”