Sestek Voice AI vs Teneo.ai Voice AI

Kendi LLM'ini Getir (BYO-LLM)

“Offers a variety of providers (OpenAI, Azure OpenAI, AWS Bedrock, Google Gemini, SESTEK)”

Kendi LLM'ini Getir (BYO-LLM)

“Experience unmatched accuracy, control, and scalability in CCaaS. Your choice, your control, any Generative AI model.”

Lokal / Self-hosted Model

“Advanced security technologies for both cloud and on-prem infrastructures”

Gürültü Dayanıklılığı

“The gate makes speech onset more robust in noisy environments and helps prevent noise-triggered barge-in.”

Native Türkçe

“English, French, Turkish, Latvian, Russian, Spanish, Dutch, German, Urdu, Arabic, and Italian.”

Native Türkçe

“The partnership will deliver solutions including autonomous customer service agents capable of handling complex inquiries in Turkish and English”

Yöresel Aksan Toleransı

“Accent Coverage in a Single Model: Multiple accents of the same language can be handled within one model, reducing operational complexity and eliminating the need to manage separate accent-specific models.”

Görüşme İçi Dil Değiştirme

“SemiColon separated, list of languages for language detection service to treat as candidates. If left empty, all the known languages by the service will be evaluated. It is good practice to provide a list with only the possible languages if you have a limited target audience. This increases detection correctness. eg. tr-TR;en-US”

Görüşme İçi Dil Değiştirme

“They interrupt, change direction, code-switch between languages and use industry-specific terms. Teneo understands them.”

Özel Sözlük / Telaffuz

“SESTEK SR allows you to customize how specific words appear in transcription output - without retraining the language model. By providing a pronunciation list in your HTTP request, you can map recognized speech to your preferred text output. This is especially useful for foreign words, brand names, and domain-specific terminology that the base model may transcribe inconsistently.”

Özel Sözlük / Telaffuz

“We also offer accent-specific localization and libraries using native tools to ensure high performance in every market.”

Söz Kesme (Interruption)

“Barge-In occurs when a the connected VAD node detects speech. If a Speech Started is received during a merge, the merge stops, and only the streaming audio source is outputted.”

Söz Kesme (Interruption)

“Customers don't speak in scripts. They interrupt, change direction, code-switch between languages and use industry-specific terms. Teneo understands them.”

Canlı Temsilciye Aktarım

“When a request requires human judgment or cannot be completed autonomously, the conversation is transferred to a live agent with full context and relevant system outputs.”

Canlı Temsilciye Aktarım

“Route tasks, trigger actions, and hand over to humans when needed; while preserving context across systems and channels.”

Outbound Arama / Kampanya

“Outbound calling for proactive customer engagement”

Outbound Arama / Kampanya

“Reduce wait times and enhance customer satisfaction with inbound and outbound calls using voice AI.”

Bilgi Tabanı / RAG

“RAG-based knowledge access with support for structured and scanned documents”

Bilgi Tabanı / RAG

“The advanced RAG technology enables these AI agents to access and utilize vast amounts of enterprise data in real-time, ensuring that responses and decisions are always based on the most current and relevant information available.”

Fonksiyon Çağırma / API Aksiyonları

“No-code customization with the ability to add tools (e.g., HTTP Request, Action Flow) for easy API integration”

Fonksiyon Çağırma / API Aksiyonları

“Define agent goals, control LLM usage, and enable real-time decision-making across multiple tools and models.”

Otomatik Görüşme Özeti

“On-demand conversation summaries — generate concise summaries of completed conversations anytime for CRM logging, post-call review, or quality assurance.”

Duygu / Niyet Analizi

“Analyze conversation sentiment in real-time to understand customer satisfaction and emotional state”

Guardrail / Konu Sınırlama

“Comprehensive AI safety controls for both customer inputs and model outputs — detect prompt injection, enforce content moderation, mask PII, ensure brand compliance, and block harmful outputs.”

Guardrail / Konu Sınırlama

“Every response Teneo gives a customer is validated against your business rules and approved knowledge base. No hallucinations. No off-script answers. Full audit trail.”

SIP Trunk Desteği

“This deployment model enables customers to integrate their voice infrastructure with Sestek AI Agents (Cloud) by establishing a SIP trunk from their telephony platform to the Sestek Cloud SBC.”

BYOC (Kendi Operatörünü Getir)

“In this architecture, the customer's PBX, IP-PBX, Enterprise Session Border Controller (SBC), Unified Communications platform, or SIP gateway establishes a SIP trunk to a dedicated SBC hosted within the Sestek cloud.”

Türkiye PSTN / Numara

“The customer telephony must supports SIP trunking.”

WhatsApp

“Built on a hybrid NLP + LLM architecture, they combine the reliability of intent-driven systems with the flexibility of generative AI, deployed to voice, chat, SMS, WhatsApp, and other digital channels.”

Web Sesli Asistan Widget'ı

“Azure Web-Chat Plugin”

SMS / Metin Takibi

“Built on a hybrid NLP + LLM architecture, they combine the reliability of intent-driven systems with the flexibility of generative AI, deployed to voice, chat, SMS, WhatsApp, and other digital channels.”

REST API

“The following integration methods used to connect Knovvu Virtual Agent with telephony systems rely on the Knovvu VA Synchronized API, which enables bidirectional communication between the virtual agent and external telephony services.”

REST API

“Seamlessly integrate Teneo into your platform with stable, versioned APIs for managing the full agent lifecycle; create, update, test, deploy and enable real-time observability, optimization, and smooth upgrades.”

Webhook / Olay Akışı

“Workflow automation triggered after conversations — auto-update CRM, create tickets, send surveys, trigger webhooks, and execute post-call processing without manual intervention”

SDK Dilleri

“React Native Sestek Webchat Plugin”

Test / Sandbox Ortamı

“Built-in simulator lets you test both chat and IVR experiences directly in the design screen before deployment.”

Test / Sandbox Ortamı

“Build and deploy AI agents in minutes with Teneo's low-code, easy to use UI Agent Builder. Reuse goals, skills, and personalities with built-in testing, versioning, and environment controls.”

No-Code Akış Tasarımcısı

“Users simply describe the desired flow, and the virtual agent presents it automatically”

No-Code Akış Tasarımcısı

“Teneo's Agentic AI approach gives you a native, no-code environment to create flexible, goal-driven AI Agents.”

Hazır Senaryo Şablonları

“Virtual Agents come with pre-built and ready-to-go integrations for different industry verticals.”

Hazır Senaryo Şablonları

“Drag-and-drop flows, templates, and reusable nodes speed up delivery without limiting advanced teams.”

Takvim Entegrasyonu (Randevu)

“Agents can take actions beyond generating responses, including updating records, initiating transactions, scheduling appointments, and triggering workflows in connected systems.”

Canlıya Alma Süresi

“Most customers launch a pilot within 2 to 4 weeks.”

KVKK Uyum Beyanı

“Sestek kişisel verileri KVKK ve ilgili ikincil mevzuatlarda öngörülen usul ve esaslara uygun olarak işlemektedir.”

GDPR Uyumu

“We emphasize compliance with data protection laws globally, tailoring our approach to each customer's location.”

GDPR Uyumu

“Teneo is GDPR, EU AI Act and alike legislation compliant with regard to data protection.”

ISO 27001

“We ensure compliance with ISO 27001, establishing an efficient Information Management standard.”

ISO 27001

“Our entire organization is ISO 27001 certified, and our certificate and annex scope is available below.”

SOC 2

“SESTEK holds ISO 27001, ISO 9001, and SOC2 Type 2 certifications and undergoes annual audits performed by accredited independent third-party auditors.”

SOC 2

“Teneo SaaS delivery is covered by our SOC 2 Type I and II report for the common Trust Service Principle: Security.”

PCI DSS

“PCI DSS Compliant”

Türkiye'de Veri Yerleşimi

“SESTEK SaaS platform is currently hosted in Huawei Cloud Istanbul region.”

Kurulum Modeli

“Advanced security technologies for both cloud and on-prem infrastructures”

Kurulum Modeli

“Deployments can be on-premise, in a private cloud, or within a secure SaaS environment.”

PII Maskeleme

“Includes data masking (dynamic, static) before reaching the LLM, ensuring sensitive data protection”

PII Maskeleme

“Protect your enterprise against prompt injection and data leaks with Teneo's built-in PII detection, redaction, and LLM safety controls; keeping your AI secure and compliant.”

Veri Saklama Kontrolü

“These values are configurable, defaults being 7 days and 250GB.”

Veri Saklama Kontrolü

“Control Data Retention times, export the data where you see fit and even deploy your own Client-Managed encryption of Dialogue Data.”

SSO / SAML

“Enterprise Single Sign-On via OpenID Connect — integrate with Azure AD for seamless, secure access with existing corporate credentials.”

Rol Bazlı Erişim (RBAC)

“Active Directory integration via secure LDAP/LDAPS — centralized user provisioning, group-based access control, and compliance with enterprise identity governance policies.”

Rol Bazlı Erişim (RBAC)

“Teneo Voice AI uses enterprise-grade encryption, supports role-based access control (RBAC), and complies with standards like ISO 27001, EU AI Act, and GDPR.”

Denetim Kayıtları (Audit Log)

“No hallucinations. No off-script answers. Full audit trail.”

Ses Biyometrisi / Kimlik Doğrulama

“Customers are authenticated using a single voiceprint across all conversational channels, including live agents, IVR systems, chatbots, and mobile applications.”

Uptime SLA

“SESTEK guarantees %99.95 high availability.”

Analitik Panosu

“Application and business dashboards are defined by SESTEK per application.”

Analitik Panosu

“Gain clear visibility into active LLMs, personalities, and goals for easier management and optimization.”

Çağrı Kaydı

“Automated daily exports of conversation data and audio recordings — hourly generated reports and audio files with API access for on-demand retrieval.”

Canlı İzleme

“Speech Analytics presents real-time sentiment analysis, real-time notifications to supervisors and real-time triggers for API actions.”

Otomatik Çağrı Kalite Skoru (Auto-QA)

“The Agentic Evaluation feature enables automated quality evaluations of agent conversations using an AI Agent Evaluator (AE) powered by large language model (LLM) capabilities.”

Otomasyon / Containment Oranı

“Self-service rate: It measures the percentage of sessions resolved without human agent intervention.”

Otomasyon / Containment Oranı

“Success is measured using KPIs like call containment rate, cost per call, average handle time, CSAT, and first call resolution.”

Containment Oranı (Ölçülen)

“Of calls resolved end-to-end at one of our largest deployments”

Türkçe Destek

“konuşma sentezi, konuşma tanıma, doğal dil işleme ve ses biyometrisi”

Türkçe Destek

“all delivered through Vodafone's reliable infrastructure with local support and implementation services”

Profesyonel Hizmet / Çözüm Mühendisliği

“Custom AI agent built by Teneo's experts”

Halka Açık Fiyat

“Request a Demo”

Fiyat Modeli

“Request a Demo”

Türkiye Varlığı

“Ayazağa Mahallesi Azerbaycan Caddesi 1B Blok Ofis No:3 B İç kapı No:4 34396 Sarıyer/İstanbul”

Türkiye Varlığı

“Turkish enterprises will gain access to Teneo's conversational IVR, AI agent orchestration, multilingual voice automation, and enterprise-grade governance features, all delivered through Vodafone's reliable infrastructure with local support and implementation services.”

Türkiye Referansları

“2.5M CREDIT APPLICATIONS SUBMITTED VIA ViBi ANNUALLY”