Teneo.ai Voice AI vs Vapi Voice AI

Kendi LLM'ini Getir (BYO-LLM)

“Experience unmatched accuracy, control, and scalability in CCaaS. Your choice, your control, any Generative AI model.”

Kendi LLM'ini Getir (BYO-LLM)

“Choose the 'Custom LLM' option to set up the integration.”

Lokal / Self-hosted Model

“Choose the 'Custom LLM' option to set up the integration.”

Gecikme (Latency)

“<500ms average latency”

Ses Klonlama / Özel Marka Sesi

“Teneo integrates with any speech provider to create ultra-realistic, industry-specific voices tailored to your brand.”

Native Türkçe

“The partnership will deliver solutions including autonomous customer service agents capable of handling complex inquiries in Turkish and English”

Native Türkçe

“Turkish support is already available. You can use Whisper as transcriber and Elevenlabs as Voice. You can also write the prompt in Turkish.”

Desteklenen Dil Sayısı

“Teneo supports over +86 languages natively, including its regional dialects out of the box.”

Görüşme İçi Dil Değiştirme

“They interrupt, change direction, code-switch between languages and use industry-specific terms. Teneo understands them.”

Görüşme İçi Dil Değiştirme

“All three support automatic language detection within conversations.”

Özel Sözlük / Telaffuz

“We also offer accent-specific localization and libraries using native tools to ensure high performance in every market.”

Söz Kesme (Interruption)

“Customers don't speak in scripts. They interrupt, change direction, code-switch between languages and use industry-specific terms. Teneo understands them.”

Söz Kesme (Interruption)

“The Stop Speaking Plan defines when the assistant stops talking after detecting customer speech.”

DTMF (Tuşlama) Desteği

“The assistant will be able to enter digits on the keypad.”

Canlı Temsilciye Aktarım

“Route tasks, trigger actions, and hand over to humans when needed; while preserving context across systems and channels.”

Canlı Temsilciye Aktarım

“This tool enables call forwarding to predefined phone numbers with specific messages based on the destination.”

Outbound Arama / Kampanya

“Reduce wait times and enhance customer satisfaction with inbound and outbound calls using voice AI.”

Outbound Arama / Kampanya

“Initiate a call through the Vapi dashboard or API to ensure outbound calls are properly routed.”

Bilgi Tabanı / RAG

“The advanced RAG technology enables these AI agents to access and utilize vast amounts of enterprise data in real-time, ensuring that responses and decisions are always based on the most current and relevant information available.”

Bilgi Tabanı / RAG

“A Knowledge Base is a collection of custom files that contain information on specific topics or domains.”

Fonksiyon Çağırma / API Aksiyonları

“Define agent goals, control LLM usage, and enable real-time decision-making across multiple tools and models.”

Fonksiyon Çağırma / API Aksiyonları

“In addition to the predefined functions, you can also define custom functions.”

Guardrail / Konu Sınırlama

“Every response Teneo gives a customer is validated against your business rules and approved knowledge base. No hallucinations. No off-script answers. Full audit trail.”

SIP Trunk Desteği

“SIP trunking replaces traditional phone lines with a virtual connection over the internet, allowing your business to make and receive calls via a broadband connection.”

BYOC (Kendi Operatörünü Getir)

“Use the Vapi API to create a new credential (type: byo-sip-trunk) with your provider's details.”

Türkiye PSTN / Numara

“Custom 'BYO' SIP Trunk: Allows integration with any SIP provider. You simply provide the SIP gateway address and the necessary authentication details.”

Santral / CCaaS Entegrasyonları

“Powered by our native Public APIs and the Contact Center Connector Framework (CCCF), integration with CCaaS platforms like Genesys Cloud and Amazon Connect is easier than ever, enabling high-throughput, resilient deployments with streamlined mapping.”

Eşzamanlı Çağrı Kapasitesi

“10 call concurrency”

Web Sesli Asistan Widget'ı

“Build browser-based voice assistants and widgets for real-time user interaction.”

SMS / Metin Takibi

“The assistant can use this function to send SMS messages using a configured Twilio account.”

REST API

“Seamlessly integrate Teneo into your platform with stable, versioned APIs for managing the full agent lifecycle; create, update, test, deploy and enable real-time observability, optimization, and smooth upgrades.”

REST API

“When the assistant needs to forward a call, it uses the `transferCall` function with the appropriate destination.”

SDK Dilleri

“npm install @vapi-ai/web”

Test / Sandbox Ortamı

“Build and deploy AI agents in minutes with Teneo's low-code, easy to use UI Agent Builder. Reuse goals, skills, and personalities with built-in testing, versioning, and environment controls.”

Hazır CRM Konektörleri

“Connect with CCaaS, CRMs, channels, ITSMs, commerce, data tools and more; without additional infrastructure changes.”

No-Code Akış Tasarımcısı

“Teneo's Agentic AI approach gives you a native, no-code environment to create flexible, goal-driven AI Agents.”

No-Code Akış Tasarımcısı

“Workflows is a visual builder designed for creating robust, deterministic conversation flows.”

Hazır Senaryo Şablonları

“Drag-and-drop flows, templates, and reusable nodes speed up delivery without limiting advanced teams.”

Canlıya Alma Süresi

“Most customers launch a pilot within 2 to 4 weeks.”

GDPR Uyumu

“Teneo is GDPR, EU AI Act and alike legislation compliant with regard to data protection.”

GDPR Uyumu

“Our commitment to data privacy and security is embedded in every part of our business.”

ISO 27001

“Our entire organization is ISO 27001 certified, and our certificate and annex scope is available below.”

SOC 2

“Teneo SaaS delivery is covered by our SOC 2 Type I and II report for the common Trust Service Principle: Security.”

SOC 2

“SOC 2, HIPAA, and PCI compliant”

PCI DSS

“SOC 2, HIPAA, and PCI compliant”

Kurulum Modeli

“Deployments can be on-premise, in a private cloud, or within a secure SaaS environment.”

PII Maskeleme

“Protect your enterprise against prompt injection and data leaks with Teneo's built-in PII detection, redaction, and LLM safety controls; keeping your AI secure and compliant.”

Veri Saklama Kontrolü

“Control Data Retention times, export the data where you see fit and even deploy your own Client-Managed encryption of Dialogue Data.”

Veri Saklama Kontrolü

“Zero Data Retention at $1K/month”

Rol Bazlı Erişim (RBAC)

“Teneo Voice AI uses enterprise-grade encryption, supports role-based access control (RBAC), and complies with standards like ISO 27001, EU AI Act, and GDPR.”

Denetim Kayıtları (Audit Log)

“No hallucinations. No off-script answers. Full audit trail.”

Uptime SLA

“99.9% uptime for enterprise clients”

Halka Açık Status Sayfası

“All services are online”

Analitik Panosu

“Gain clear visibility into active LLMs, personalities, and goals for easier management and optimization.”

Analitik Panosu

“Initiate a call through the Vapi dashboard or API to ensure outbound calls are properly routed.”

Otomasyon / Containment Oranı

“Success is measured using KPIs like call containment rate, cost per call, average handle time, CSAT, and first call resolution.”

Containment Oranı (Ölçülen)

“Of calls resolved end-to-end at one of our largest deployments”

Türkçe Destek

“all delivered through Vodafone's reliable infrastructure with local support and implementation services”

Profesyonel Hizmet / Çözüm Mühendisliği

“Custom AI agent built by Teneo's experts”

Halka Açık Fiyat

“$0.05 / min”

Fiyat Modeli

“At cost ($0 if you bring your own API key)”

Ücretsiz Deneme

“Be among the first to try Teneo 8, the next generation of Agentic AI. For a limited time, we're offering select organizations a complimentary proof of concept.”